Need Help?

General 

How should I store your ice-cream/ice-cream cakes?

All our ice-cream and frozen desserts must be kept in the freezer until ready to consume. They should also be consumed within 3-5 days. Please request dry ice if necessary.

How Do I serve your ice-cream/ice-cream cakes?

You can take your ice-cream cake out of the freezer for about 5 minutes before presenting so that it will be easier to cut through and serve. You can also warm your knife by running some warm water over it.  Similarly, you can place your ice-cream scoop in a bowl of warm water for easy scooping. We would suggest a metal knife for portioning the ice-cream cake as disposable knives are not very effective against these frozen treats!

Are your products halal-certified

No, they aren’t. But we’re working hard to get halal certified!

Are your products vegan? Do you have non-dairy options?

We change our flavours frequently but often have dairy-free options with our coconut-based flavours (Coconut Swirl, Chendol, Pulut Hitam) and vegan options in our sorbets. Please call us at 64688859 for quick assistance!

Are you hiring?

We are always looking for positive, cheerful and service-oriented people to join our team! Please email stanley@islandcreamery.com if you’re interested to join us on a full-time or part-time basis.

What are your store operating hours?

Please scroll to the bottom of our homepage to see our store address and operating hours

Cakes

How do I place an order for a cake?

Order online, whatsapp us at 64688859 or call 64688859 for quick assistance.

How many days in advance do I have to place my order?

We usually need 3 days’ notice for cakes that have customized flavours, sizes or designs. Call us at 64688859 for quick assistance so we can work with you to find a suitable cake even if it is short notice.

How can I find the right size cake for my party?

It is always tricky to anticipate how much ice-cream your guests would want to have! For tubs, we would anticipate 1.5 scoops per person and each tub provide 4-6 scoops. For cakes, we generally use this as a guide:

Cake Size

Number of portions

6” Round Cake

6-8

8” Round Cake

10-12

9” Round Cake

12-16

10” Round Cake

16-18

11” Round Cake

18-20

12” Round Cake

22-25

 

How long will my ice-cream cake hold after collecting the cake?

We usually recommend that the cake should be stored in the freezer at all times until ready to serve. We pack dry ice (when available) with the cakes so they last about 45 minutes outside. Having said that, our local weather is always hot so please let us know in advance if you need dry ice so we can make sure there is enough for you.

Online Orders

Can I change my order after I’ve made payment?

Yes, please contact david@islandcreamery.com to make any changes as necessary

I did not receive any confirmation for my order. Who can help me?

Please call/whatsapp us at 64688859 immediately and we will be happy to assist you

Delivery

Are you listed on any food delivery platforms?

Yes, we are available across all major delivery platforms so please check your preferred food deliver platform if you are located within our delivery radius. Sadly, the delivery radius is determined by the service provider.

I can’t get you on my food delivery platform, but I still want delivery

We can arrange delivery for you via a trusted delivery partner (Mon-Sun, 9am-6pm). They charge $15/delivery.


Feedback

I would like to share some feedback with you or make some suggestions.

Please email David directly at david@islandcreamery.com

Vouchers

Do you sell gift vouchers?
Gift Vouchers are available in denomination of $5 or $10. We also have vouchers for single scoops of ice-cream or a tub of ice-cream. Simply email david@islandcreamery.com for purchase.
Can I use gift vouchers for online purchases?

 

For now, gift vouchers can only be used at any of our boutiques for dine-in and cannot be used for online purchases.